What Is Planned Maintenance (PM)?

A Dock & Door PM is a custom agreement where a technician comes out on a schedule to check your equipment, grease what needs greasing, clean out debris, and make sure everything is working like it should before it quits on you.

We have four different PM options. The difference is what equipment you have at the opening, not everybody has a restraint, not everybody has the same dock setup.

How Often We Come

You pick the schedule: every 30, 60, 90 days, or every 6 months.
If you don’t know what to choose, every 90 days is a good starting point for pretty much any use level.

PMs are billed per opening

One “opening” can include a door, a leveler, and a truck restraint. 

Why PM Pricing Is Different

Since you’re paying per opening, and it’s lower than calling us out on an hourly rate, after something quits working. PMs are meant to catch problems early and keep things from turning into emergency calls.

If a facility has around 50–75+ doors with levelers, we can talk about an on-site tech setup one or two days a week with a better hourly rate.

This is typically a cable issue. Contact a trained professional immediately. Do not attempt to fix this yourself. Doors under high tension can cause serious injury, including deep lacerations requiring dozens of stitches or broken bones. 

This is usually a mechanical issue with the hold-down assembly. The teeth that lock the leveler in place have worn down over time. A professional technician needs to replace this component. If your leveler won't stay down, your door cannot close, leaving your facility and inventory exposed.

This could be caused by two issues:

• Photo eye misalignment - Check if the lights on the photo eyes are blinking. Steady lights mean they're aligned correctly; blinking lights indicate something is blocking the beam or they're not lined up properly. You may be able to realign these yourself.
• Broken springs - This requires a professional technician. Never attempt to repair springs yourself. They're under extreme tension and can cause fatal injuries.

If you're unsure which issue you're experiencing, contact a professional for a safe diagnosis.

No, we only service commercial warehouse docks and doors.

Drop testing evaluates the fire door’s automatic closing mechanisms to ensure they shut securely. During a drop test, the door’s closure system is activated and a qualified inspector confirms the door:

• Closes fully
• Forms a proper seal
• Operates without hindrance

The test mimics real-world fire scenarios to verify that the fire door will function as intended during an emergency. The inspector will also inspect the door for damage and ensure the door conforms to the NFPA 80 safety standard